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ManageEngine SupportCenter Plus 7
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File Size: 32.8 Mb

ManageEngine SupportCenter Plus 7

Publisher:ZOHO Corp.
Language:English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform:Windows, Linux
Requirements:P III 1Ghz & more, 256 MB RAM
Install:Install and Uninstall
Recommend ManageEngine SupportCenter Plus Suggest to Friend

Publisher's Description:

ManageEngine SupportCenter Plus - ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.

Trouble Ticketing

Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

Self-Service Portal

Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

Customer Case Tracking

A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.

Knowledge Base

Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.

SLA Management

Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.

Account & Contact Management

Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.

Product Catalog

Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.

Customer Service Reports

Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

List of Changes:

Version 6.5 from 2007-11-05


Web-based Customer Service & Support Software

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File Size: 32.8 Mb

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Latest User Reviews:

Tomasz Pieciukiewicz 2010-05-08 09:20:47 #
Version: 7

Easy to use, easy to install, functional. I was happy to show it to my students as a good example of customer support software.

Richard Garza 2009-02-01 09:14:16 #
Version: 6.5


I was looking for a web based helpdesk ticketing system that would satisfy all the demands of my business and make things easier and organized.... I have found that with ManageEngine!, thanks guys!

Baini 2008-10-12 23:43:28 #
Version: 6.5

ManageEngine SupportCenter Plus

I have downloaded and installed the free edition ManageEngine SupportCenter Plus for trail in Windows 2000 Server. When i open the SupportCenter WebClinet menu, it went to http://localhost:8080 and display Page cannot be found. on the same machine, my iis is runnning fine. i could not locate thte Admib guide anyway for user guide. any advise please? Thanks.

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File Size: 32.8 Mb